REFUND ME ASAP!

Hi

I am writing this with disappointment and frustration.I made use of your assist services on Thursday of which the person I spoke to suggested that my car be sent to Auto Pedigree in Burgersfort. It turns out Autopedigree does not even have a service centre.

Based on our policy schedule if the vehicle is towed to an unauthorised location, I will be responsible for the costs. However, I have called and she advised that I should tow it to burgerfort of which it is the insurance’s responsibility to ensure that the centre is an authorised location before they advise their clients to tow it to that centre. Thus, I don’t understand how I am liable to pay for the vehicle to be towed to lydenburg whereas I was advised by your employee to tow it to Burgersfort as it was “closer” to where I was.

Please note that I have paid R2530.00 required to avoid storage fees and delays. Kindly see the attached proof of payment.

However, I still need clarity in this situation.

I trust that you find the above in order and your urgent response will be appreciated

Contact me on ***

Regards