SM
Samantha M
1 reviews | Active since Jun 2013
23 Sept 2015, 10:18
REFER TO MY COMPLAINT 28 JULY 2015
I am utterly disgusted with the service from FFW.<br> <br> Kindly listen to my calls and refer to GUGU, LLLEWELLYN AND NADINE.<br> <br> My first complaint I asked for a full refund due to no policy documents received to date and the change over from bank accounts that were not done by FFW as per my telecom with GUGU.<br> <br> I was asked to submit claims and withdrew it as these were going back to 2009 and could not provide DR bills.<br> <br> PLEASE CANCEL THIS POLICY AND REFUND ME IN FULL, I AM NOW FED UP WITH THIS.
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1st for Women's replyOfficial
23 Sept 2015, 11:45Hello zaara01,
Thank you for bringing this matter to our attention.
We understand that the matter has been escalated the Value Added Department Manager who will be in contact with you shortly.
We acknowledge the frustration and understand that there are processes which are being followed, the Manager will clarify same and hopefully an amicable resolution will be met.
Please accept our sincere apologies for all the frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We understand that the matter has been escalated the Value Added Department Manager who will be in contact with you shortly.
We acknowledge the frustration and understand that there are processes which are being followed, the Manager will clarify same and hopefully an amicable resolution will be met.
Please accept our sincere apologies for all the frustration caused.
Kind Regards,
The First for Women Team
1st for Women's reply23 Sept 2015, 11:45
Official
Hello zaara01,
Thank you for bringing this matter to our attention.
We understand that the matter has been escalated the Value Added Department Manager who will be in contact with you shortly.
We acknowledge the frustration and understand that there are processes which are being followed, the Manager will clarify same and hopefully an amicable resolution will be met.
Please accept our sincere apologies for all the frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We understand that the matter has been escalated the Value Added Department Manager who will be in contact with you shortly.
We acknowledge the frustration and understand that there are processes which are being followed, the Manager will clarify same and hopefully an amicable resolution will be met.
Please accept our sincere apologies for all the frustration caused.
Kind Regards,
The First for Women Team