1 reviews | Active since May 2018
Recovery of the claim(excess money)
What a terrible service I got. I had an accident in December 6 and the person who crashed his car with mine was at fault. I called FFW as my insurance for help but they could not help as they said they dont work on weekends. I then had to wait until Monday to report the accident. It took them 2 months to fix my car (2full months while I had long paid the excess of R10300 + R2500 penalty fee = R12800). Even today I have not yet recovered my money back, its been 6 months them failing to pay me my money). What a ****py service, NO MORE FFW, AM DONE!!!
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The First for Women Team.
Update:
We have communicated with you via email. We confirm that the recovery process was explained to you and that the recovery is still in progress.
One of our Customer Relation Specialists also attempted to contact you back, without success and there were no room to leave any voice message.
You are welcome to contact our Customer Relation Specialist back should you wish to discuss the matter further.
Kind Regards,
The First for Women Team.
Update:
We have communicated with you via email. We confirm that the recovery process was explained to you and that the recovery is still in progress.
One of our Customer Relation Specialists also attempted to contact you back, without success and there were no room to leave any voice message.
You are welcome to contact our Customer Relation Specialist back should you wish to discuss the matter further.
Kind Regards,
The First for Women Team.