Recovery of access of the incident of 20November 2023

I have not yet received a positive feedback on the recovery of the access, instead after follow-ups i received empty promises.

On November 20, 2023, I was bumped by a gas car from the Gas Family. We reported the case with the South African Police Service at Muldersdrift, case number 1194/11/2023. My car was fixed in January 2024, and I had to pay for the access and my insurance to recover it from the Gas family. I made several follow-ups with the First for Women Legal Team, and in the final call, I requested that if they are failing to recover the access, they must send me a letter so that I can submit it to my lawyers as my insurance is failing to assist. No feedback or updates have been provided by 1st for women insurance in connection with this, and as I am the one affected, I communicate with them. I am not happy with the way I am treated. Till to day no feedback