Rather go to Outsurance or Discovery - don’t waste your money

I was in an accident on 23 Sep. At first I was assigned a panel beater located 60km from my house. I had to phone FFW and advise them that I can’t drive my car that far. I had to wait 3 days for FFW to assign a new panel beater. I was assigned a panel beater closer to my house but this panel beater could only assist me on the 24th of October, a month after the incident. I had to phone FFW again and wait 2 days for a new panel beater to be assigned, which could only assist me a week later. This was already 2 weeks wasted due to FFW not allocating panel beaters properly.

The assessor appointed, assessed my car using photos that I had to send over WhatsApp. The panel beater inspected my car and advised that additional work is necessary which wasn’t quoted for by the assessor. This means that it will take an additional 2-3 days for FFW to approve the updated quote for repairs.

The claims process would have been finalised a lot quicker if FFW had assigned me a panel beater close to my house and one that could have assisted me sooner. Not having to wait 2 weeks to take my car to a panel beater. I also believe that if the assessor had done a proper assessment, additional work wouldn’t be necessary.

I sent an email to their dispute resolution department. The automatic reply stated that I will be contacted within 48 hours to discuss the dispute. It has now been 72 hours and no call.

Rather stick to insurances such as Outsurance and Discovery.