Quoted Premium Not Honoured and Ongoing Billing Discrepancy

I accepted your quote at an amount of approximately R1,340. However, I subsequently received policy documents reflecting a different premium of R1,600. On the same day, I was contacted by the same salesperson, who confirmed that this discrepancy would be resolved.

More than a month has now passed, and the matter remains unresolved. I have made multiple follow-up calls and have also received calls confirming that the discrepancy has been identified. Despite this, I have neither received updated policy documents nor the applicable refund. I was informed that I would receive a call today but none was forthcoming.

This level of service is unacceptable and deeply frustrating