1 reviews | Active since Jun 2011
Quick to debit but no service when it comes to claims.
Good day,
I want to raise my complaints regarding your poor service, not once did I get a call from a claims consultant to assist with this funeral claim process.
Not once did I get any help with my funeral cover, it has been 4 days now since all docs was submitted and 12 days since my father in law passed and I have not received communication or payment after ensuring all documents has been issued on the 27th March.
I've kept calling one life daily and they keep promising the payment will reach the beneficiary by that COB day this is since Monday 30 March this week, today is Thursday the 2 April and 1life promised to call at 8:30 on 2nd April and as always to no avail.
I am looking to move my other policy elsewhere since I cannot have this kind of poor service again, you are insensitive to the situation quickly to debit but pathetic when it comes to paying out.
Thank you for bringing this to our attention and please accept our sincere condolences for your loss. We apologise for the distress caused by the delays and lack of communication regarding the funeral claim. We understand how disappointing and upsetting this experience has been, particularly during such a difficult time.
This is not the service we aim to provide. We will escalate this to our team; they will contact you.
Kind Regards,
The 1st for Women Team
Thank you for bringing this to our attention and please accept our sincere condolences for your loss. We apologise for the distress caused by the delays and lack of communication regarding the funeral claim. We understand how disappointing and upsetting this experience has been, particularly during such a difficult time.
This is not the service we aim to provide. We will escalate this to our team; they will contact you.
Kind Regards,
The 1st for Women Team
The proof is in the payment and customer service.
The proof is in the payment and customer service.