****py services!!!run for your life

Even 1 full star is a lot, your company deserves half!

So we have an extended service plan with the company, we were never told we need to get authorisation ourselves should we decide to take the car in for service. The consultant told us the dealership will ask for authorisation. Yesterday we take in the car for service (VW Maponya) VW tries to call the company and they were told they can’t interact with them they’ll interact with the policy holder directly. VW calls us and asks us to acquire authorisation, we get authorisation and we are told they can’t pay VW directly they’ll have to pay the policy holder. Funds were released yesterday as per the agent, money hasn’t reflected till now and the agent said it was an immediate payment. We ask for the POP to prove that the payment was released, agent tells us they can’t share the POP till the funds are released and reflecting in our account, but how is that even possible?????????? If you want to struggle with your claim then you are more than welcome to take up an insurance product with 1st for women!