Hellopeter
Share Your Experience
SP
Susan P

1 reviews | Active since Sept 2014

25 Mar 2021, 11:35

Putting Clients last, not first. 1st For Women.

I have been a loyal and paying customer at FFW for years, everything I own is insured with FFW. A year ago I took out two additional maintenance policies on my two Ford Ranger bakkies. The one an older model and the other new. Last week I had my first ever break down with the older model. This bakkie has never given me any issues. I was relieved as I have a maintenance policy in place. Yesterday I was informed that my claim was rejected. My frustration and disappointment - why? They say they do not cover wear and tear. This was not what the work shop told me. So tell me FFW, what must happen to a clutch plate (transmission) for you to cover it? This is such a mall claim but makes a huge difference for me, I now have to pay the entire repair costs for something that I had insurance on, and I paid for a useless policy for almost a year. Thank you FFW. For nothing.

0
Replies (2)
1st for Women
1st for Women's reply25 Mar 2021, 13:20
Official
Hi Susan,

We acknowledge receipt of your complaint. 

We will be in contact with you to discuss your concerns. 
 
Kind Regards,
The 1st for Women Team
SP
Susan P's update26 Mar 2021, 11:05
Reviewer Update
FFW, nobody called me. The dealership contacted Innovation Group yesterday and tried to explain that the report they send to FFW, does not correspond with the rejection letter and the reason. They asked that FFW send out an assessor, they are refusing. She spoke with a Kenneth, which stated that this is a settled matter and it is what it is. He was so rude and his response to a National Dealership was so unprofessional. I am close to tears, how does an Insurer treat a Client like this? My policy and the report from the dealership clearly indicates that this should be covered. *Nobody has emailed or called me* This is what we mean to First For Women. And if FFW wants to have any Clients left, get rid of Innovation Group as an underwriter. They are going to cost you my business and the way this claim was handled and the dealership, nobody will recommend First for women of Innovation Group.