Putrid service by FFW and service provider

Since my claim was approved in October I still do not have my replacement tv set. The service provider from Johannesburg delivered on two occasion but in both instances the appliance was damaged on inspection. I requested a service provider in Cape town but FFW now claims that the service provider claims I damaged the tv set.

How on earth? Since then I have sent numerous emails to both FFW and the service provider both doesnt even bother to respond.

No after sales service and they have since removed my claim from the app.

Noleen