Putrid Service.

Hi, I met with an accident recently, my car was damaged and the damaged amounted to 1/3 of the car value. I was told that I'd need to pay an excess amount of over R5000. This was disturbing enough however the service further deteriorated when I was told that due to my vehicle being no longer under warranty, i had to use refurbished parts! I was told by a personal mechanic that had seen the vehicle that it would be better as a write off. That wasn't all. The vehicle was sent for repairing without my authorization and that was without me being updated. The service further deteriorated when I had to extend the hired vehicle. I was told by a 1st for women consultant that it would amount to R220 a day however when I went to extend the hire, I was told that it was not R440 for two days but R560. Yet it is a meager amount but I want a refund and the service was putrid since I wasn't aware of the consultants name. I am extremely disturbed by this service and i need these issues resolved.