Puncture

<p>On the 2nd March 2016 at about 6:24 pm I got a puncture as per the attached emails. I called for help expecting my guardian angel to come to my rescue. I called immediately and was told help will arrive at about 45 minutes to an hour but I will be kept updated. An hour passed without any feedback then I called after 15min I was told there has not been any dispatched yet will keep me updated. Bear in mind that it was now 7:30 pm and I explained its two woman in a dark area as the streets lights were not working and scary. At 8:00 pm there was still no feedback so my fiancé had to come all the way from Vanderbiljpark and I had a puncture at Walkerville from 6:24 pm.</p> <p> </p> <p>The worst thing is I chose First For Women with the assumption that they understand woman’s needs and that we not good with cars. I’m very disappointed and abhorred by the service I got worst no one had the decency to call me and find out what happened to me. Instead I got a call on the 08th March 2017 at 1:03 pm the person wanted to find out how was my experience.</p> <p> </p> <p>Your insurance distinguish itself from the rest because of the emphasises that you cater for women’s needs and you always there when we need a guardian angel which is not the case.</p> <p> </p> <p>I can’t keep emphasising the terrible service you offer your customers and really making me think twice of changing insurance. I also reported scratch and dent not sure how long ago until today my car is not fixed instead only the mirror was fixed. And no one cares to ask unless I call and I have done that more than I can remember.</p> <p> </p> <p>The sad part is that two woman where left stranded in the middle of nowhere at night where we could have been ****d and hijacked. Your service is lacking yet you claim to cater for women’s needs. In the process of trying t take out the tire I broke my nail yet I pay for an insurance that caters for women which quite aware that a woman always have their nails and rely on their insurance for assistance especially knowing how we are.</p> <p> </p> <p>I’m so disappointed at the service I got that I’m lost for words. I’m asking myself what other women are going through with this kind of insurance.</p> <p> </p>