NG
Nontando G
1 reviews | Active since Jan 2016
04 Jan 2016, 21:57
PROMISES NOT KEPT
On new year's eve I had a breakdown and I called FFW for roadside assistance at 00:08 and at 00:27 they sent me an sms with the dispatch of a tow truck with the ETA of 60minutes but it only arrived at 02:30.When I was informed of the ETA of tow truck by FFW agent,I enquired about the \guardian angels"that they promise to send to wait with you at time of danger and the agent promised to send them but until the vehicle was removed no one appeared to wait with me"
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1st for Women's replyOfficial
06 Jan 2016, 09:37Hello Luh Gumede,
Thank you for your comments we appreciate you bringing this matter to our attention.
We have also been informed that a Customer Relations Specialist has now successfully made contact with you to assist with your queries.
We apologise for any inconvenience caused.
Kind Regards
The First For Women Team
Thank you for your comments we appreciate you bringing this matter to our attention.
We have also been informed that a Customer Relations Specialist has now successfully made contact with you to assist with your queries.
We apologise for any inconvenience caused.
Kind Regards
The First For Women Team
1st for Women's reply06 Jan 2016, 09:37
Official
Hello Luh Gumede,
Thank you for your comments we appreciate you bringing this matter to our attention.
We have also been informed that a Customer Relations Specialist has now successfully made contact with you to assist with your queries.
We apologise for any inconvenience caused.
Kind Regards
The First For Women Team
Thank you for your comments we appreciate you bringing this matter to our attention.
We have also been informed that a Customer Relations Specialist has now successfully made contact with you to assist with your queries.
We apologise for any inconvenience caused.
Kind Regards
The First For Women Team