Process a claim for more than 3 weeks

I had an accident on November 14th.I called the police they did what they were suppose to do,they went back to the station nd after 15minutes I received the AR.I contacted first for women again to give them the AR number.I asked if there was anything else they needed from me they said no.Today its the 3rd of December i barely receive any communication from them. The last call I received they said \they still verifying what exactly happened". This is the third week and my claim hasn't been processed and honestly I do not get what is the hold up they told me the car was assessed and told me the amount of the damage. Now I am without a car and it seems like I wont have one for a very long time because first for women is still \""busy\"" with my claim. What is it that is really holding up ? apparently it takes up to 21 days to process the claim "