1 reviews | Active since Nov 2016
Premiums going up every time you call them
<p>It's been exactly 1 year with FFW and my premium has gone up 3 times and the excess went up even more. I called First for women to notify them that I am moving houses and they increased both my premium and excess. When I called them just to update my Unit number they increased the premium again. 2 Months later I get a debit order message that the premium is going up. How the hell does one get an additional premium increase of R500 and an excess increase of R5000 in just 1 year. </p> <p> </p> <p>Then you get the retentions agent Matome telling me that he is having a bad day. WOW!!!</p> <p>Worst insurance ever! </p> <p> </p> <p> </p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialists, please allow us the opportunity to investigate your concerns, feedback will be provided to you before close of business today.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialists, please allow us the opportunity to investigate your concerns, feedback will be provided to you before close of business today.
Kind Regards,
The First for Women Team.
Update:
We are pleased that the policy was reinstated and that you confirmed this matter is resolved. Please feel free to contact our Customer Relation Specialist if you require any assistance in the future.
Kind Regards,
The First for Women Team.
Update:
We are pleased that the policy was reinstated and that you confirmed this matter is resolved. Please feel free to contact our Customer Relation Specialist if you require any assistance in the future.
Kind Regards,
The First for Women Team.