tK
taki K

1 reviews | Active since Jun 2014

16 Mar 2016, 14:01

Premium went up by R179

Have moved where I use to stay (centurion east)because of crime to centurion west. My previous place was in a complex only with one access controlled gate. My new place has 2 access control gates with security guards on all gates. To my surprise my premium went up after updating my address by R179 and I was told that it's because of crime stats from SAPS. I went to my local police station last night after work only to be told that the East side has more crime than west. I own I Mercedes Benz also and insured by king price, and my premium actual decreased with them after updating my address. Or is the crime stats that FFW gets from SAPS different to the one that other insurance companies get??. Your other consultant said it's because of lock up garage, and I told her that when I joined the agent to me that the price only goes up by about 50 rand if there is no lock up garage. I challenge you to also listen to my calls. I mean its impossible to insure the mini and merc for the same price whereas they do not have the same Market value.

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Replies (1)
1st for Women
1st for Women's reply17 Mar 2016, 16:31
Official
Hello TKhoza86,

Thank you for bringing this matter to our attention.

We confirm that the matter has been escalated to the customer relations department who will investigate the matter.

We acknowledge the concerns raised and will indeed listen to all the interactions in this regard. Feedback on the outcome will be communicated as soon as possible.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team