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Firoz B
1 reviews | Active since Mar 2009
03 Mar 2016, 08:48
Premium increase of 68%
We received an email from First for Women informing us of the annual price increase.<br> I thought it was a mistake, the increase amounts to a whopping 68%.<br> I phoned the call centre, I spoke to an agent who explained why the increase was so much.<br> The best he could to was to bring it down by R67, which still amounts to a 50% increase.<br> He didn't seem too interested in keeping us as a customer.<br> <br> Should we go looking elsewhere?
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1st for Women's replyOfficial
04 Mar 2016, 11:59Hello firozb,
Thank you for bringing this matter to our attention.
We confirm that contact has been established with our customer relations specialist who discussed the matter with you.
We acknowledge the frustration with the process and more specifically the financial impact as well.
Please accept our apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that contact has been established with our customer relations specialist who discussed the matter with you.
We acknowledge the frustration with the process and more specifically the financial impact as well.
Please accept our apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply04 Mar 2016, 11:59
Official
Hello firozb,
Thank you for bringing this matter to our attention.
We confirm that contact has been established with our customer relations specialist who discussed the matter with you.
We acknowledge the frustration with the process and more specifically the financial impact as well.
Please accept our apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that contact has been established with our customer relations specialist who discussed the matter with you.
We acknowledge the frustration with the process and more specifically the financial impact as well.
Please accept our apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team