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forssmans F

1 reviews | Active since Jun 2016

25 Apr 2017, 16:15

Prematurely deducted insurance premium and leaving me without a cent 6 days before debit order due!!

<p>I have had my insurance with First for Woman for quite some time. Never had a complaint or a claim and paid all my premiums by debit order on time, 1st of every month or as soon thereafter as the calendar allows. Until today, the 25th of April, when FFW decided to take my LAST money in my account WITHOUT aAUTHORISATION because the 1st of May is a public holiday!! Bearing in mind that today is Tuesday, and I am still left with 3 days before I get paid: Wednesday the 26th, Thursday 27th, ( Public Holiday) Friday 28th ( Working day - and also payday for me) and then the weekend. I have literally R7.50 in my bank left until Friday, with which I have to put petrol in my car for two days' travelling 112 km to work and back, buy dog food and milk for the house. Anything else will be out of the question. I am so angry I can kiss a snake!! I phoned FFW and spoke to a very helpfull and apologetic consultant, and I know it is not her fault. I want my money back into my account with the same speed that they deducted it today. I do in all honesty not know how I will be getting to work tomorrow as I will not be able to put petrol in my car, thanks to FFW!!</p>

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Replies (2)
1st for Women
1st for Women's reply25 Apr 2017, 17:02
Official

We acknowledge receipt of your complaint.

Kindly be advised that the matter will be escalated to a Customer Relations Specialist who will contact you to address your concerns.

Kind Regards

The First for Women Team

fF
forssmans F's update25 Apr 2017, 17:14
Reviewer Update

Not good enough, I am sorry. You put me in a terrible predicament in a matter of minutes without any mandate or authorisation. I expect the situation to be rectified with the same speed. I cannot wait days for you to sort out this mess.