1 reviews | Active since Dec 2016
Premature policy cancellation
<p>I have been with FFW for 11 months now, I have a comprehensive car insurance cover + dent and scratch cover with them. I have been paying my policy well and their debit order goes off on the 25th of every month. Today I open my emails only to find to emails from FFW notifying me that my policies with them have been cancelled because they didn't receive funds and reason they didn't receive fund they say it because my bank has advised them that I have stopped their debit orders. Concerned and wondering what's going on, I went into my bank to confirm if this is true because I don't remember giving instructions for their debit to be stopped. My bank told me there's no such thing and that FFW haven't tried to debit my account this month. So it means FFW **** about not getting funds and they went ahead to prematurely cancel my policies without a warning. They are now forcing me to redo my insurance from scratch. This is wrong and it's a ********** activity, cancelling clients policies so they are not liable to payout should anything happen. </p> <p> </p> <p>Check if if your policy is still active if you with FFW before you find yourself in a situation.</p>
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you as we require more information.
We will also look into the nature of the complaint and revert with feedback.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you as we require more information.
We will also look into the nature of the complaint and revert with feedback.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you as we require more information.
We will also look into the nature of the complaint and revert with feedback.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the customer relations team who will be in contact with you as we require more information.
We will also look into the nature of the complaint and revert with feedback.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
