PRAY YOU NEVER HAVE TO CLAIM ON A POLICY WITH 1st For Women

This is the second time I submit a claim with First For women from my household insurance, the first time was as horrible as this time, they never get back to you on the status of your claim you must call them back. They somehow have a way of making you feel like incidents did not happen and you are probably a *****. I have been with them since early 2017 and I have finally reached my fed-up point, I have a TV that fell and broke the screen and I saw on my documents that my TVs are covered and I submitted a claim, I was promised that someone will get back to me in 2 days, as expected no one got back to me I had to call them myself after a week, even during that call they promised that they are busy with the claim and someone will call me on Monday 25/04 and Noone did as expected.

Today I call them myself and as the consultant was busy checking for me, hearing my frustration the call dropped and no one bothered to call me back. First for Women is the worst Insurance house when it comes to Claims, they have the best service when it comes to deducting your monies, updating, and increasing premiums, Pray to God you never have to Claim on that policy cause you will regret your decision to ever join them. I am beyond disappointed I am disgusted because I am paying for peace of mind and I am served anxiety and depression instead.