POOR TO NO SERVICE AT ALL

Last week I received my annual premium review letter. My insurance goes up from R640.11 to R858.65. I had a claim in Jan and in Feb I added the new bicycle and was given a discount which brought the premium down to R640.11. What I do not understand is what happened from Feb to May which caused my insurance to go up by over 28%. NO ONE CAN GIVE ME AN ANSWER ON THIS. When I phoned no one even tried to better the premium. I was then advised that a brand match can be done with a premium of R608 with Auto and General, R613.77 with Budget and R753 with another company. The lady advised me that I will receive a cancelation confirmation with I received. She then pretended that something went wrong with her computer and that she will phone me back. NO CALL BACK WAS RECEIVED UP TO DATE. 4 Phone calls later I was advised by Anel that the matter was referred to Shakira (the manager) as the household contents was taken off and that I should receive a call from her at the latest Friday at 10am. Up to now no call was received. Since the cancellation notice I have received 3 different policies with different amounts of R923.36 and 914.11. I have no idea where I stand if the policy is cancelled or not. I cannot even call this poor customer service, I would rather call this no service at all. I since called Auto and General and they advised me that no quote was done for me so I am not sure who is fooling who here.