Poor supplier service and customer care

2017 has come and gone and FFW has have not kept the promises. Hopefully one of your new years resolutions this yar will be the need to delight your customer. in 2017 I have had to deal with poor service from two of your suppliers taking up to three weeks to resolve a burst water main issue. I'm still trying to resolve the damage your plumbers did to my pool. The only resolution they have is for me to empty my pool and they will fix it. And then for me to refill it.......in this water state of affairs. I now am dealing with a new issue. Poor supplier service and poor FFW service. Making promises to call me back to repair my geyser. I pay insurance every month and now had to resort paying for the repair myself. All I asked of FFW is for their supplier to repair the damage they left behind after their inspection of my geyser. Exposed wires and thermostat laying lose in the roof....great job. They made the supplier promise to come and resolve the issue and the plumbers then turned on their promise two days later demanding a call out fee to repair their work. The matter was referred to a manager ( non existent) that would call me back the next day......its been 5 days and absolutely nothing. So well done FFW this year we will be changing our insurance company....building insurance, home content, life policies everything will be moving because of you inability to resolve and delight your customer....good luck for 2018!!