Poor services

Good day, this is a complaint about the service that we are getting from 1st for women under the value added products. It’s been 2 weeks with a claim that has not been finalised instead we are being sent from pillar to post, yet monthly the premium is paid. The car has been towed and we are struggling on our side. The simplest thing is for the claim to be processed and get the help we need. This is really frustrating. We are being assisted by Neo who doesn’t seem to help at all yet they are emails sent