Poor service on third-party involved in accident caused by First Women insurance'clients

On the 7th of October 2020, I was stationary headed north east waiting for the robot to give me a right way. One car came from the east headed my opposite direction got into an accident with a car ford Fiesta , A client of First Women Insurance coming from the west heading to the east. The Ford Fiesta car bumped into my stationary car as the result of the collision made by the two cars. Traffic officers came and took all the necessary details pertaining the accident. The lady that bumped my car gave me a claim reference number to claim for the accident in her insurance which is first women insurance as the third party. First women insurance asked for no claim letter from my insurance and all the supporting documents of the accident and I submitted all the documents. On the 22 of October 2020 I received an email from First women Insurance "please note we have send the seven days letter to our client and is due on the 29.10.2020, if the client haven't come back by the 29th we will finalize your claim". Even today I'm still waiting for their response as they are not giving feedback to my claim. Im so disappointed, no communication what so ever, when you call the manager is always on lunch and attending meetings. I've been sending emails and calls but no positive outcome.