POOR SERVICE

Good day

This service is a nightmare. I have been in an accident on the 21st, response regarding claim was 31st, around 4 pm. Given an amount of repairs of R81 000. If opting for settlement fee, they speak of deducting 10 % Markup plus excess fee. With terms and conditions that they will not fix the entire car. If the car has been insured from the 1st day, why wouldn't be fixed all together if it was in an accident. There have been no continuous feedback, you have to constantly fight for access to information.

What happens is there is no designated person to give you information, for an update you have to call them. Today I had to call inoder to get information on the appointed service provider. Can my car be fixed without issues. Now i am put under pressure because it would be costly for them if the car is with the service provider. But if i hadn't called there wouldn't be such.

Premiums are paid on time, not even a month skipped but cannot fix the entire car. Why are we paying for an insurance that will not help you out in time of need. Initally i was told that it would be aligning my car parts would be a challenge. If they fix the car, what guarantee would i have no challenges.