POOR SERVICE DELIVERY - FIRST FOR WOMEN INSURANCE

Incident occurred on the 29 April 2015, was reported to 3rd party insurance on 04 May 2015. Required documents were emailed on the 5 May 2015. The vehicle assessment was done on the 11 May 2015. After numerous phone calls &follow ups Keneilwe provides feedback in an email, having agreed on the repairs a booking was done for the 8 June 2015 &a courtesy car was to be arranged as per email correspondence. After repeated follow ups I was informed this has to be authorized by Keneilwe, &yesterday I was informed by a consultant that Bidvest would contact me, today a different consultant has indicated she is unsure if it's approved, & Bidvest has no knowledge of this &I am a weekend away from booking my car in for the repairs with no confirmation on the courtesy car thus inconveniencing me &my job!<br> <br> A very frustrating experience, definitely not a company I would recommend for their lack of feedback, inadequate staffing, only one person, i.e. Keneilwe can approve car hire and only one manager, Vikash Ganas, who is never available on telephone & does not acknowledge emails. If anything this shows that this insurance company has several inadequacies with poor service delivery.