Poor service (Claim)

I recently moved to First for women from Outsurance after I conducted a comparison with other insurance houses. I found them to be reasonable in pricing and service was effective.

On the 22nd July I logged a claim for my Gucci spectacles. A decor piece was missing, Im not sure how I lost it. The spectacles are not looking nice without the piece that is missing/lost. I thus logged a claim. Firstly, my claim was logged as lost spectacles not damaged, after a was very clear on the first call that they were damaged. I was made to go to the police station for an affidavit which was not needed for the type of claim.

After I sent all the docs, the consultant, Celiwe, asked me how I lost my spectacles. clearly, someone did not listen. I had to clarify and corrections were made and claim escalated to a senior consultant who also got the claim as lost spectacles.

yesterday she also asked me how I lost the spectacles, after I explained to two consultants. As a result, the claim is delayed and still not resolved after two weeks. The senior consultant was even worse and couldn't resolve my claim Heyley, she kept telling me that she travels a lot for work, which has absolutely nothing to do with my claim. Very *********** and unprofessional people. I regret moving my policy to first for women They failed, dismally