Poor service by First for Women Insurance

I joined first for women insurance 2017 February, i insured my company vehicle with them, i was involved in a car accident on the 21 july 2018, the insurence inspected my car on the 31 of july 2018 and i was informed that it will be fixed as the damage was minimal.

The insurence then appointed an unreliable auto repair who have since been sending me from pillar to post. The auto repair does not want to say when will they be finish with the repairs.

I have written several emails to the insurence complaining about the poor service from the service provider. I even asked the insurence to change them (take my vehicle to another service provider) as they are unreliable.

To date, I dont know when is my vehicle going to be repaired. The insurence wrote emails to the auto repairs whom dont even bother to reply. This seems strange to me as the auto repair does not even respect the insurence that is giving them this repair work.

This is unacceptable taking into consideration that this is a vehicle that I use to generate income for my company.

I am so dissapoited in the way First for Women is handling the whole matter and to make it worse, appointing unreliable service providers.

All I want is my car to be fixed which at this point seems to be mission impossible for the insurance.