Poor service and service delivery!

Pathetic is an understatement. Firstly, my premium is subtracted with an incorrect amount due to 1st For Women "forgetting" about the fact that I have 2 vehicles insured and qualify for a discounted fee. Once I brought this to their attention, I was promised high and low I would have my money back and even be compensated for the inconvenience! It's a month a half later, and I'm still fighting for the money owed to me. I've wasted over 3 hours airtime on getting hold of them as their lines seem to 'magically' end calls. On top of that, I submitted a claim over a week ago and have heard NOTHING about it. I would really insure elsewhere. 1st For Women is really 1st to take your money but very slow to deliver, if at all. I am so frustrated with the lack of service I pay so much for every month!!