POOR SERVICE AND RESPONSE!!! LEFT IN THE DARK

I'm utterly disappointed in my insurance... I was involved in a car accident whereby someone drove into me. They basically selected the panel beaters which was another huge disappoint because I had to return my vehicle 3 times to the same panel beaters to deal with the same problems I made mention off once they released my car e.g (Bump in the bumper note the bumper is brand new! poor paint work, car is not even aligned_ lights are not balanced, scratches on my car, boot spacing is off. right back door doesn't close) all of this but they had my car for 2 months in repairs and that's the final product/service I received. My car is still not fixed I was so frustrated that whenever I thought of returning my car to the panel beaters I became angry/upset instantly! We pay a lot of money every month so that we may see the benefit there of once things like this occur but so far it has only been disappointment upon disappointment for me. The legal team is apparently busy processing a fund claim from the third party since they drove into me, but what is so frustrating is that they have this case since April thus far I only had 1 response in regards with feedback but also to make mention I had to email them to ask for an update/feedback. I mean as a client I'm already under severe stress physically and financially and now on top of that I have to call/email all the time to hear what's going. I'm really disappointed in my insurance and I will surely not refer any new comers/family or friends to even consider joining them based on the service(s) I've received up until this point. Its really a sad reality!