Poor Service and let down! *****ing consumer money

<p>In October i advised FFW in writing NOT to activate my quoted policy as i was taking up insurance with an alternative insurer. I rceived a response in writing to acknowledge this. 1 November a full premium was desucted off my account in anyway!!! I was advised that i had to wait 7 days for a refund. I dis not receive it. On the 9th i was advised that my refund would be processed on the 10th. To date i have not received my premium back from FFW. Due to your company and its incompetence i have had to endure finacial difficulties this month with some of my commitments not being honoured! This is extremely poor of you as you are jeopardizing my name!!!!! You are unapologetic and ******** for the loss you ahve caused. WHEN Can i expect a truthful answer and get MY money bac**** ******* </p>