Poor service and inconsistent information

The service I received from this company is below par to the point where I received an exorbitant increase in my premium without claiming and far above what would be anticipated for an annual increase. When I cancelled, I cancelled my portfolio with this company, only to find I was being debited for 2 months for VAP. The two consultants, including Clinton who I spoke to last regarding a refund left the call hanging after 15 minutes each. What is concerning is inconsistent information being relayed to customer. I mean really, the consultant Clinton put me on hold to give me the complaints number and then did not return to the call. Disappointing but I cannot say unexpected.