Poor service and given different advices by different advisors

I'm so disappointed with the way my claim is being handled, I'm always fed with lies and different stories from different advisors.Claim was registered on the 27 December 2023 and I was told an advisor will contact me within 24 working hours,no one called instead I'm the one that called in to follow up.I called again on the 29th and only then towing was arranged for the vehicle to be taken for assessment and was advised that it can only be done on the 4th which is 4days later as none of the workshops are operational. On the 4th January 2024 I still don't receive any call I then call in to only be told that vehicle will be towed to the repairer(Dematec)on the 8th January as the are opening on the above date.The call received today was from the towing department ,Lindiwe wanted to know where must she tow the car to , when I asked if the repairs are done she advised that she wouldn't know and asked for my home address to tow the car back home,for Heaven sake the car was supposed to be at Dematec as the conversation had with Sesharika Naidoo how ever when I call asking to speak to her I'm being taken from pillar to post.Im running out of patience as I've been without a car for 2weeks