Poor Service

I have been experiences bad service from the company regarding my claim. I forwarded my claim on the 03 February 2020. to date the consultant assign to me is not responding to me Edward Nkuna is not helping me. I keep sending emails and calling he is not getting back to me and he gave me 14 days. I dont even know if I gave him all the documents. its funny how the company deducts money on the dates that they feel like and cant take care of their clients. today I called looking for his supervisor and they dont seem to get her on the phone how weird is that.