Poor service

Nobody at 1st for women seems to be able or competent to assist with change of an address I emailed them twice end of Nov '24, no reply. I got a call from someone, wanting to offer me extra products on my car policy, but I told her I want nothing else, I just want to change an address The app doesn't allow you to do this either. Then last week Friday I asked for a call back and at 4h30 pm a lady phoned, apolilogizing after I told her the problem. She ensured me that she will follow up on this and will call me back after customer care assisted me. I was holding on for aabout 5min when the call just switched off. Nobody phoned me back as yet Poor service, I am going to cancel my insurance