poor service

<p>Last year in July 20, 2016, i insured my car with first for women insurance as i iwas questioned about what to include on the insurance i also included cash back plan wish on this day i do not know who cancelled on my behalf as i have never requested for it to be cancelled. In February 2017 i asked for a quote for home contents and building and i was given a quote of R310 which included a cash back plan, the following day i recieved an email offering me a discount on the initially quoted amount of R310 to R246 and it said all benefits will be the same no changes will be made. from March till June i have been paying R303 of which it is not the dicounted amount that i had accepted. I then called again on the 30th of May 2017 and i was told that the cover of the contents does not include the cash back plan and when i asked when it was removed i was told that it was removed on the 17th of May 2017 i then told then i did not give anyone permission to remove it. i requested the guy that i was talking to,Faizel Omor to please send me the recording that have all my conversations with first for women since the day i joined their insurance. First for women has been quit since the day i requested the recording. the service is poor and i am not at all satisfied with the service i am getting. If i am experiencing such problems now how much more when i make a claim.</p>