SG
Sibongile G

1 reviews | Active since Feb 2016

04 Mar 2017, 17:12

Poor service

<p>I've waited for my car for months, as my insurance they always assure to get us back on the road sooner, but with First for women Insurance they don't care. They haven't made no effort or whatsoever to ensure that my car is fixed. The panel beaters whom they sent my car to has taken forever to fix my car, I have to follow up with them. My work requires me to have a car, it's 3rd month now and no date of when I should expect my car. This is frustrating. </p>

0
Replies (3)
1st for Women
1st for Women's reply05 Mar 2017, 17:38
Official

Thank you for bringing this matter to our attention.

We acknowledge receipt of the matter and will revert back to you within business hours tomorrow.

Apologies for the inconvenience and frustration caused.

Kind Regards,

The First for Women Team

1st for Women
1st for Women's reply06 Mar 2017, 16:13
Official

Update:

We confirm that the customer relations specialist has been in contact with you telephonically as well as by way of email.

The matter is however being investigated and a solution is in progress pending invoices etc.

Apologies once again for the frustration caused, we are still dealing with the matter.

Kind Regards,

The First for Women Team

SG
Sibongile G's update13 Mar 2017, 12:30
Reviewer Update

The requested information has been sent, today 13 March 2017. Will wait for their investigation report.