TN
Tracy N

1 reviews | Active since Nov 2016

30 Nov 2016, 21:08

poor service

<p>I reported that I had been involved in a car accident on 25th November and my car was towed to a panel beater. I have given FFW all the info they need and today when I asked if they had sent an assessor to assess the damage no one there seems to know. Its really bad that I have to keep calling to get updates and nothing has been done. I currently have a courtesy car valid for 2 weeks nd no one at those call centres seems to see the urgency of getting my car fixed. I need to know how far you are with my claim. Please attend to my issue as I pay my premiums monthly without hesitation. I need feedback. </p>

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Replies (2)
1st for Women
1st for Women's reply30 Nov 2016, 21:20
Official

Thank you for bringing this matter to our attention.

We acknowledge receipt of the matter and have escalated same to the relevant department for feedback and assinstance.

Please accept our sincere apologies for the inconvenience caused.

Kind Regards,

The First for Women Team

1st for Women
1st for Women's reply30 Nov 2016, 21:20
Official

Thank you for bringing this matter to our attention.

We acknowledge receipt of the matter and have escalated same to the relevant department for feedback and assinstance.

Please accept our sincere apologies for the inconvenience caused.

Kind Regards,

The First for Women Team