Poor Service

I have submitted a claim to FFW and are experiencing a very poor attempt to resolve the claim. They dont follow up and push their activities to the customer to resolve. They cant locate a service provider in a area ask the customer to run around for reports, instead of collecting the insured goods, because, they want to save money. After raising queries, you only get promises of someone contacting you and/or sms's that someone has tried to contact you. So, you need to run around and constantly contact FFW to get a claim resolved.