Poor service 1st for women

Since late December last year my car has been out of order due to a mechanical problem I contacted 1st for Women on their Emergency number and was told an e mail will be sent to me which I never received. All MRI dealers were closed due to the festive season and only on 5/01/24 my vehicle went in to Motech Potchefstroom These people and me tried to telephonically contact the claims Dept. Absolutely no reply at the Call Centre.An email was sent by Motech and the no reply response was that within 24 hours there would be a response which never happened. Low and behold today after me sending some e mails I got a reply that the person apparently responsible for attending my claim is not available and will only return on 22/01/24 therefore the response to my e mail may be delayed. That is from a Mr Grace Haddin Sorry to say such atrocious service is not acceptable.