Poor Service

First of all I thought this insurance was the best, however this past few weeks has proved me otherwise. I have never missed my VAP insurance premium, but there's amount of money that they have been attempting to deduct from my account, unfortunately they find no funds. Apparently I have missed my Feb Premium, however I know they successfully deducted as per my bank statement and transaction history.

I have called to log this issue last week on the 5th, I was not assisted, the guy simply said, they can't that they attempted to deduct because the one they deducted on the 1st was sucsseful, there's no other attempt. And I was shocked cause I'm looking at my phone and transactions history, he made me believe that I was lying. Fine, I let it go.

But to my surprise again yesterday, another attempt. And I'm incurring charges on my savings account because of this transaction. No one is willing to assist. In fact I was told to send an email with proof, I did email my statement but still no response from them other than automated response.

I am starting to hate this insurance, they will give the best service when you want to buy a product but they are not willing to go above and beyond for their client.