1 reviews | Active since Apr 2013
Poor Service
On Saturday the 21st Nov 2015 at 10:25 i called my insurer to put a claim, I spoke to a guy by the name of Thabang. I put in a claim on my car policy I have with First for women. The guy that I spoke to told me that I have to take my car for inspection in centurion and he said he will send me an sms with the all the details of where I need to take my car on tuesday for inspection. I was also told that an assessor will call me but i have not received a call nor an sms from first for women and today is tuesday. Your service is poor and not professional. I have been waiting since saturday its been more than 72 hours already. Your treatement and customer service is really not proffesional. Now I am stuck with a car, I dont even know what to do but yet again I pay insurance every month. I wnat this to be sorted out ASAP.
We thank you for your comments.
One of our Customer Relations Specialists attempted to contact you on the number provided, unfortunately without any success and a detailed message was left on your voice mail.
We need to discuss the merits of the claim with you, we will therefore appreciate it if you will be in contact with our Customer Relations Specialists.
Apologies for the inconvenience caused.
Kind Regards
The First For Women Team
We thank you for your comments.
One of our Customer Relations Specialists attempted to contact you on the number provided, unfortunately without any success and a detailed message was left on your voice mail.
We need to discuss the merits of the claim with you, we will therefore appreciate it if you will be in contact with our Customer Relations Specialists.
Apologies for the inconvenience caused.
Kind Regards
The First For Women Team