Poor Service!!!

Amazing how you go through all those lengthy calls to get some insurance cover, finally get a quote and then after a couple of days you receive your 'Starter pack'. Although I have confirmed numerous times that this doesn't mean that the policy is activated or accepted, as I need to cancel my current insurance first, I was insured that the policy was not active. I was also told I will receive a call from your agent (whose name I wont mention) on the 29th of Oct to confirm the policy. least to say, never received that call, so I send an email to your agent on Monday to please not go ahead with the cover as my current insurer does not allow me to only have my vehicles insured with them. So toady is Wednesday and nobody has come back to me. So once again I get into contact with the agent to get this policy cancelled, oh and now I have to speak to my bank to reverse the premiums deducted as well.<br> <br> Please train and educate your staff to follow up with your clients and transactions and not to just do the sale!!<br> <br> Because of this I will never request cover from FFW again.