Poor Service

The insurance declined my claim this month , after I've requested the voice recording for my policy, they said I will receive it within 48hours after they've listened to it. A week past, they didn't give me the recording and claim rejection letter. When I call them again they promise to send it on that day, The next day when I call them they said they've listened to the recording and apologized for rejecting my claim. It's been 3 weeks they don't send me the recording and rejection letter. Even the claim they don't update me I have to call every 2 days for status. It's already 4 weeks struggling with them for home content claim.