poor serves and breach of contract

I am writing to formally express my dissatisfaction with the service I have received from 1st for Women. To date, I have not received any response to the complaint I lodged on Hello Peter, nor have I received any direct feedback as a client. This lack of communication is highly concerning and unacceptable. Furthermore, over the past two months, my account has been debited on the 18th of each month, despite my contractual agreement clearly stating that the debit date should be the 20th of each month. As a result of this discrepancy, my payment profile has been negatively affected, and I am being subjected to additional fees and interest charges.I kindly request that this matter be investigated as a matter of urgency, that the incorrect debit dates be rectified immediately, and that any fees and interest incurred as a result of this error be reversed.