Poor feedback or no feedback

It's been more then a week since my incident and to no surprise not a single representative has reached out to me even after giving it a whole week clearly my concern is invalid to this insurer as long as they recieve their money on time I recieved a notice of a premium increase due to the them providing such good 24/7 roadside assistance and bla bla bla I mean isn't this what I complained about not receiving that ?? But clearly my complain or concern is irrelevant in this insurers eyes as I have not even recieved a reply on my email I honestly cannot imagine what I will be going through if ever I have a more serious claim and I mean it's not the simplest thing to change insures especially when you paying an additional fee for a no claims bonus now is it? But at this point I am so open to suggestions on better car insurance as I even said to my furious husband to give them the benefit of the doubt someone will call me and resolve the matter as I've seen good reviews ... Yet I'm the fool for thinking so the fool for having hope after my very 1st poor experience with them this would now be the second and I can almost be sure no one will reach out still... I must ask is it a age ************** that my complaint is not serious enough? Because it seems like only elder ladies recieve assistance so it can't be that all woman is treated equally well in my experience