Poor feedback and bad attitude regarding claim

I was in a car accident on 26/02. Roadside assistance from First for Women was excellent but I was less fortunate regarding the progress of my claim. I lodged a complaint online yesterday and apparently a consultant would have phoned back in 24 hours. 24 hours later and still no call. I get poor feedback regarding questions posed to my claim consultant via email - in fact, they are ignored. Feedback and process time of claim is poor. A friend who was called by the consultant to verify my claim also was upset because he felt the consultant was unprofessional over the phone. It feels to me as if First for Women purposefully delay processing of my claim. I am extremely unhappy with the service!!<br> <br> Leanie Engelbrecht<br>