KM
KEDI M
1 reviews | Active since Feb 2019
13 Jul 2020, 12:18
Poor Customer Service
Claimed for a windscreen replacement two months ago.Even now i am still waiting for it to be changed.when i call them they say i must call Glass fit myself and find out what is the delay.which doesn't make sense to me because i am paying them every month and not Glass fit.service is so poor.i am canceling my insurance with them will fix the windscreen myself
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Replies (2)
1st for Women's replyOfficial
13 Jul 2020, 13:28 Hi KEDI,
We acknowledge receipt of your complaint and we would like to apologies for the service and experience thus far.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
We acknowledge receipt of your complaint and we would like to apologies for the service and experience thus far.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
1st for Women's reply13 Jul 2020, 13:28
Official
Hi KEDI,
We acknowledge receipt of your complaint and we would like to apologies for the service and experience thus far.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
We acknowledge receipt of your complaint and we would like to apologies for the service and experience thus far.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The 1st for Women Team
1st for Women's replyOfficial
16 Jul 2020, 12:39Hi KEDI,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were not able to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
1st for Women's reply16 Jul 2020, 12:39
Official
Hi KEDI,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We were not able to get hold of you and therefor liaised via email.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The 1st for Women Team
The 1st for Women Team