Poor customer service

<div>I am terribly disappointed in the service I received in the past month at 1st for women's claims dept. They pride themselves in saying they protect the safety of women, but when it came down to it the representative that handled my case put us in danger by sending us back to the area where we were thrown with stones and a tourist was killed just for taking a wrong turn. All this to get an affidavit which could be obtained from the police on request as stated by the officers at the station. They had to escort us out of the area for our own safety. It took 36 days for our claim to be finalized, because of this. I also had to keep phoning them to hear what is going on with my claim. Because it took so long to finilize the claim the time on our rental car expired and we are now without a means to get to work and it will cost us more than R2000 a week to uber to work. I have asked to speak to a manager numerous times, but they are always busy and never calls back. I have also lodged a complaint at their complaints department and have not heard anything back yet. After contacting them on facebook on Saturday the 16th of September I was told they would contact me on the Monday whcih they still have not done 4days later. I will not recommend them to anyone again.</div>