Poor customer service and support assistance

I contacted your service department on the 27/09/2020 and spoke to Gwendoline Mawenie. I requested assistance with doing my tax return as I believe that this is a value added product/ benefit when having legal cover with First for Women.

Gwendoline logged a request to have someone call me back who deals specifically with tax return within 24/48 hrs and I agreed to wait for this to be done. She also confirmed that I would receive a sms with a reference number on the same day confirming that the request was logged for someone to contact me. However by close of business on the 27/09/2020 I did not receive a sms.

I contacted your service department again on the 28/09/2020 to check if any request was logged as I did not receive a sms, I reached Makoekoe Malatsie, who advised that she is unable to see that any request was logged and I would have to wait till the next day 29/09/2020 for someone to contact me. I waited another day and no one contacted me, I called again spoke to 2 more employees, Boitumelo Langa advised again shes unable to see any record of a request that was logged for someone to call me back to assist with tax return then Mthabieseng Malebathi advised that another request needs to be logged, this is 3 days after someone was already supposed to call me.

My very first experience was not good at all, I was not given the appropriate and excellent service any customer would expect. Having to call multiple times, being given the run around and not given clear and concise service and assistance, it very poor from a reputable company. With this being my very first request, not even for the main product I am covered for and the experience being this way, I do not wish to continue my cover with first for women.